WHEN AND HOW DO WE COLLECT DATA FROM YOU?
We collect data from you by you providing it to us:
i). when you order brochures or other materials from the Website;
ii). when you register on the Website that you are happy for us to send information to you in the future;
iii). when you register your details on the Website;
iv). when you correspond with us by letter, fax, telephone or e-mail;
v). when you enter competitions or polls;
vi). when you use our Interactive Services
Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be monitored and/or recorded to protect the interests of our business and our stakeholders and for quality control purposes.
We also collect data from you:
vii). via data capture devices using cookies and studying which pages you have visited most frequently
WHAT DATA IS COLLECTED?
The data we collect may be personal data and may include your name, e-mail address, telephone number and country of residence, (Personal Information).
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COOKIES AND SYSTEM LOGGING
You can find out what a cookie is and how to manage cookies from https://ico.org.uk/for-the-public/online/cookies/.
The pages on that website are produced by the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
We do, however, record certain information regarding use of the Website on our own internal systems. This information is, however, used solely to enable us to administer the Website, to rectify errors and to hold details of a user who has added to or amended information in a particular archive. By disclosing Personal Information to us you consent to the collection, storage and processing of information in the manner described in this Policy.
WHO COLLECTS THE INFORMATION?
The information is collected by us, England’s Waterways, West Midlands Growth Company Ltd registered in England and Wales, Company number 01631329. Registered office, 16 Summer Lane, Birmingham, B19 3SD. Correspondence address, Baskerville House, 2 Centenary Square, Birmingham, B1 2ND
HOW IS THE INFORMATION USED AND BY WHOM?
Our intention is to collect and use Personal Information as is reasonably necessary in order to enable you to make the most of the activities available on our Website including to provide you with the services, to contact you in the event of an emergency and to contact you if we experience problems in processing a payment, and for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).
From time to time, if you have provided us with your e-mail address and at that time you did not refuse to receive information from us, we may also send a newsletter, information about events, competitions and other services to your e-mail address. This would include information on new features and services in relation to the Website.
We may disclose your Personal Information to others only in the following circumstances and/or purposes:
If you would like further details of who we share your Personal Information with and for what purposes, please contact us by e-mail at email@example.com or by writing to England’s Waterways, West Midlands Growth Company, Baskerville House, 2 Centenary Square, Birmingham, West Midlands, B1 2ND.
HOW LONG IS THE INFORMATION KEPT?
We keep your Personal Information until you tell us to destroy it. If you decide that you no longer wish to receive newsletters, promotional and marketing emails, please send an email to firstname.lastname@example.org stating this fact.
WHAT SECURITY MEASURES DO WE HAVE IN PLACE TO PROTECT THIS INFORMATION?
As required by the Data Protection Act 1998, we follow strict security physical and logical/technical procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access. However, no data transmission over the internet, and no data stored on equipment that is connected to the internet (such as our Website servers) can be entirely secure, so we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access. The use of our Website is at your own risk.
YOUR RIGHTS IN RELATION TO THIS INFORMATION
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com. You have the right to ask us to provide you with details of the Personal Information which we are processing about you. To protect our customers’ Personal Information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee of £10 in relation to any requests for access to personal information. Please direct any such request to our Business Support Team by post to England’s Waterways, West Midlands Growth Company, Baskerville House, 2 Centenary Square, Birmingham, B1 2ND.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You may not make links from any other website to our Website (or any other information held on our computers which are linked to the internet) without our written permission.
ACCURACY OF INFORMATION
Please help us to keep your Personal Information current and accurate by using the facilities available on the Website to check if your Personal Information is or becomes inaccurate and/or out-of-date and amend your Personal Information.
Alternatively, you may decide that you would like to begin to receive newsletters, promotional and marketing emails.
Please note, however, that we cannot backdate any changes that you make. This means that you could continue to receive information from a particular third party where we have already provided your details to that third party. You will therefore have to contact each such third party if you no longer wish to receive newsletters, promotional and marketing emails directly from them.
If you have any questions about this document or our procedures, please contact us at firstname.lastname@example.org, or by post to England’s Waterways, West Midlands Growth Company, Baskerville House, 2 Centenary Square, Birmingham, B1 2ND.
© England's Waterways 2019. All Rights Reserved.